On Tuesday, Shaikh Hamdan Bin Mohammad Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council approved a result in which it was stated that the Dubai Police and the Department of Tourism and Commerce Marketing (DTCM) topped their respective fields in last year’s employee and customer happiness surveys.
Dubai Police took first place in the ‘large government entities’ index with 92.5 percent customer satisfaction, following the Dubai Electricity and Water Authority (DEWA) on 90.4 percent. Meanwhile the Roads and Transport Authority and Dubai Health Authority both shared third with 87.2 percent each.
Shaikh Hamdan said that “The surveys’ results reaffirm Dubai government bodies’ commitment to keep abreast of the latest developments in the customer service field and reflect the vision of His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to improve and take government services to unprecedented levels.”
“Customer happiness has been and will remain top on the list of our priorities,” said Shaikh Hamdan. “Upgrading government services is the cornerstone of Dubai government’s approach. We congratulate the top three entities and all bodies which have made good improvements compared to last year’s results.
“We call on everyone to boost their efforts to develop and improve Dubai so as to be always the emirate of happiness and well-being. We have to make every possible effort to develop government services, enhance customers’ satisfaction and improve the customer happiness index,” the Crown Prince added.