On Tuesday, Shaikh Hamdan Bin Mohammad Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council approved a result in which it was stated that the Dubai Police and the Department of Tourism and Commerce Marketing (DTCM) topped their respective fields in last year’s employee and customer happiness surveys.

Dubai Police took first place in the ‘large government entities’ index with 92.5 percent customer satisfaction, following the Dubai Electricity and Water Authority (DEWA) on 90.4 percent.  Meanwhile the Roads and Transport Authority and Dubai Health Authority both shared third with 87.2 percent each.

Shaikh Hamdan said that “The surveys’ results reaffirm Dubai government bodies’ commitment to keep abreast of the latest developments in the customer service field and reflect the vision of His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to improve and take government services to unprecedented levels.”

“Customer happiness has been and will remain top on the list of our priorities,” said Shaikh Hamdan. “Upgrading government services is the cornerstone of Dubai government’s approach. We congratulate the top three entities and all bodies which have made good improvements compared to last year’s results.

“We call on everyone to boost their efforts to develop and improve Dubai so as to be always the emirate of happiness and well-being. We have to make every possible effort to develop government services, enhance customers’ satisfaction and improve the customer happiness index,” the Crown Prince added.

Related Articles
Next Story
Going Viral
Dubai’s First Floating Smart Police Station (SPS) Opens On The World Islands

Dubai’s First Floating Smart Police Station (SPS) Opens On The World Islands

by Susmita October 10, 2019
On Wednesday, Sheikh Saif Bin Zayed Al Nahyan, Minister of Interior inaugurated Dubai’s first floating Smart Police Station (SPS) during Gitex Technology week in the presence of Major General Abdullah Khalifa Al Merri, commander in chief of Dubai police and other senior officers.  The new automated station is completely free from any human intervention that will be opened in the middle of the sea on the World Islands. Maj. Gen....